Frequently Asked Questions

How do I access Employee Online?
Employee Online can be accessed through the Trust’s intranet home page (Blue System Access Box > Employee Online) or you can access it from home through the following link:

http://e-expenses.bfwh.nhs.uk/EmployeeOnline/Login.aspx

You will need a username and password to access Employee Online; this is automatically set to the following:
Username: your surname & your employee number e.g. Smith1234567
Password: your employeenumber e.g. 1234567

My login details aren’t working?
This may be because you are using the incorrect login details or because you are not currently registered on the Healthroster system. If you use the incorrect login details on three occasions your account will be locked. You will need to contact the e-Rostering team by telephone on 01253 953690 or email bfwh.e-rostering@nhs.net, clearly stating your full name and department. The team will contact you as soon as they can.

How do I get my password reset?
To obtain a password reset please contact us by telephone on 01253 953690 or email bfwh.e-rostering@nhs.net, clearly stating your full name and department. The team will contact you as soon as they can.

On my View Roster I cannot see my duties, what do I do?
Duties will only be available to view on employee online once the 4 week roster has been fully approved. This means it has been approved on the system by the Ward Manager and Matron. You should speak with your manager.

I am having trouble requesting duties because there are no weeks available to submit requests, what do I do?
You are only able to submit duty requests if your roster creator (usually the Ward Manager) has opened a roster period to request submissions. You should speak with your manager.

If the roster creator has opened the roster to requests and you are still having trouble please contact us by telephone on 01253 953690 or email bfwh.e-rostering@nhs.net, clearly stating your full name and department. The team will contact you as soon as they can.

How many requests am I allowed?
Please consult the e-Rostering Policy and Guidelines, available through the intranet home page on the Document Library.
CORP/POL/128 and CORP/GUID/417

Where can I find out more information on e-Rostering?
Please consult the e-Rostering Policy and Guidelines, available through the intranet home page on the Document Library. (CORP/POL/128 and CORP/GUID/417)
You should in the first instance speak with your manager but you can also contact us by telephone on 01253 953690 or email bfwh.e-rostering@nhs.net, clearly stating your full name and department. The team will contact you as soon as they can.

I don’t think I have been paid correctly for the shifts that I worked, what do I do?
In the first instance please check with your manager that the shifts were inputted onto the roster and finalised in time for the payroll extraction. Secondly, you should contact your Payroll Officer (details available through One HR on the intranet) to check if the dates in question have been paid and for any help with how this is reflected on your payslip.

Should I still be completing my annual leave requests on paper to my manager?
Some managers continue to hold paper records for annual leave or display annual leave charts in order for staff to book ‘vacant’ weeks, but all annual leave should now also be requested through Employee Online unless your manager has agreed otherwise.

I am having trouble submitting my expense claim, what do I do?
Please contact the Staff Benefits and Expense team at Payroll on telephone 01253 955928 or by emailing nick.gill@bfwhospitals.nhs.uk.

I have a query regarding my expense claims, what do I do?
Please contact the Staff Benefits and Expense team at Payroll on telephone 01253 955928 or by emailing nick.gill@bfwhospitals.nhs.uk.

I manage a department and complete assignment change forms for staff changes; do I need to do anything else?
No, e-Rostering email will receive forms automatically as from 29th June 2015