What to Expect

Attending your appointment via video

Where appropriate, you can attend your consultation online via a video call. Video calling is as convenient as a phone call, with the added value of face-to-face communication.

It can save you time and money, and brings your care closer to home.

Where do I go to attend my appointment?


Instead of travelling to your appointment, you enter the clinic’s online waiting area. The receptionist is notified when you arrive, and will join a call with you to check your demographics before moving you to the clinician’s waiting area ready for your appointment.

There is no need to create an account.

No information you enter is stored.

What do I need to make a video call?

  • A good connection to the internet
    If you can watch a video online (e.g. YouTube) you can make a video call
  • A private, well-lit area where you will not be disturbed during the consultation
  • One of these:
    • Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
    • Microsoft Edge Chromium web browser on Windows 10.
    • Safari web browser on an Apple iMac, MacBook, iPad, or iPhone
  • Web-camera, speakers and microphone – these are already built into laptops or mobile devices

Is it secure?

Video calls are secure; your privacy is protected.

You have your own private video room that only authorised clinicians can enter.

How much internet data will I use?

You don’t use any data while waiting for a clinician to join you.

An Attend Anywhere video call uses a similar amount of data to Skype® or FaceTime®.

How much does a video call cost?

The video call is free (except for your internet usage).

If you are using a smartphone or tablet, connect to a work or home Wi-Fi network if you can to avoid using your mobile data allowance.

Get ready to make video calls

Make sure that you have one of the following browsers:

Google Chrome: Windows 7 and above, Android 5.1 and above, MacOS 10.11 and above.

Microsoft Edge Chromium: Windows 10.

Apple Safari: MacOS 10.12 and above, iOS 11.4 and above, iPadOS 13 and above.

Go to: https://www.bfwh.nhs.uk/virtual/

Click through to the appropriate clinic.

Click Start Video Call and follow the instructions.

Wait in your own private video room.  A receptionist will check in with you and confirm your personal details.

Your healthcare provider sees you arrive in the waiting area queue….

…and joins you in your video room when they are ready.

What do I do if something is not working?

Visit https://nhs.attendanywhere.com/troubleshooting