Attend Anywhere Privacy Statement

This section provides you with details of our privacy practices in connection with the Attend Anywhere video consulting system and website and what we do to maintain your right to privacy.

Blackpool Teaching Hospitals NHS Foundation Trust participates in a joint programme to support the delivery of remote/virtual outpatient appointments. Currently, this uses a system called Attend Anywhere. To enable us to deliver this service in the most efficient way possible, patients may be seen over a video call consultation by specialists from any of these Lancashire and South Cumbria Hospital Trusts: 

  • Blackpool Teaching Hospitals NHS Foundation Trust
  • East Lancashire Hospitals NHS Trust
  • Lancashire Teaching Hospitals NHS Foundation Trust
  • University Hospitals of Morecambe Bay NHS Foundation Trust

 To deliver services in this way, it will be essential for your personal details (relevant to the appointment) to be shared with the consultant/specialist seeing you. If you do not wish your details to be shared with consultants and specialists in more than one Hospital Trust, please let your GP or referring doctor know as soon as possible.

Blackpool Teaching Hospitals NHS Foundation Trust does not collect any personal data about you on this system and the associated Attend Anywhere website, apart from: information that you volunteer by completing the online form to enter your name, phone number and date of birth; and your IP address and access device type. Information that is submitted via the online form is encrypted and securely transferred to us.   It is used solely for the purpose of identifying you to your clinical team.  At the end of the video call this information is deleted from the system. Your IP address and access device type are used to process your call effectively and are deleted from the Attend Anywhere system within 12 months. Your IP address is also sent to Google Analytics for web access statistical reporting.

Any information, which you provide via this website is not made available to any third parties. Any information provided is used by Blackpool Teaching Hospitals NHS Foundation Trust solely for the purpose of processing your information request or video consultation. Information entered to facilitate your video consultation is not retained at the end of your consultation.  The video and audio elements of your call are not recorded in the Attend Anywhere system.  However, details of your consultation may be entered into your medical or care record.  These systems are subject to the appropriate policies.

Technical details in connection with visits to this website are logged, collected and used by our host, Amazon Web Services and Google Analytics.  This includes your IP address and device type.  This information cannot be combined with other details you provide to identify you. Blackpool Teaching Hospitals NHS Foundation Trust will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log file entries in the systems of your Internet Service Provider (ISP) or network services provider. These entities may identify the client and device used to access a page. Such monitoring would be done by the provider of network services and is out with the responsibility or control of Blackpool Teaching Hospitals NHS Foundation Trust and Attend Anywhere.