(date of last update: 20-7-2021)

How do I make an appointment?
By calling 119 or online at

Which vaccine are you offering?

I’ve lost my vaccination card, what do I do?
You need to contact the site where you had your vaccine, only they can issue you with a new card as they’ll need to access details that are only visible to them.

If your vaccine was given here at the hospital, call in one day and speak to reception, but remember to have your ID with you. We’ll need to check your details online before we can issue you with a new card.

You can download the MyGp app on your phone and this will allow you to see digital evidence of your vaccine(s). You may need a code from your GP surgery to activate it.

I participated in the Valneva/Novavax trial, can you help?
We’re unable to give you another vaccine if you have already had one or both doses of Valneva or Novavax. You should liaise with the trial team for the latest guidance on this along with progress relating to a digital passport.

Can I come with someone who doesn’t speak very good English so I can translate?
You can certainly come with them for reassurance, but we will have to use the Trust’s interpreting service to support them during their appointment.

I need my 2nd dose earlier as I’ve got some travel booked, can you help?
I’m sorry, all vaccination sites are operating under strict national guidelines and the minimum interval between doses is 8 weeks. If you are following a treatment plan and your consultant has requested an earlier dose please email us at

I don’t have an NHS number, can I still have my vaccine?
Yes, we can still record details of your vaccine on the national system.

I’ve been told I need to have my vaccine in a ‘hospital setting’, can I book my appointment with you?
We would need to understand more around this. Please email us at with your name, NHS number, date of birth and details of who has advised this and the reasons why. We’ll look into it and get back to you.

I’ve had Covid, can I still have my vaccine?
Following a positive Covid test you need to wait 28 days before having your vaccine.

Is there free parking on site?
Unfortunately we’re not able to provide free parking, all parking on site is pay and display. Please see our website for details of public transport access.

Do I need to have both vaccines at the same vaccination centre?
No. You can choose a different site for each vaccine at your convenience.

Can my 2nd dose be a different vaccine to my 1st?
No. Whichever vaccine you had for your first dose must be given as your second dose.

How long will the appointment take?
Once you’ve registered at reception, you are likely to be here between 15 to 20 minutes. After your Pfizer vaccine you will have to wait for 15 minutes before leaving. To allow for queuing we recommend you allow 30 minutes for the whole appointment.

I have a phobia of needles, can you help?
Yes of course, we’re always very happy to help. You’d be surprised how many people have this phobia so please don’t worry. Email us at with details of your name plus the date and time of your appointment so we know when you’re coming, then we can be ready to welcome you. If it would help for you to come and visit for a look around and to meet the staff before you come that’s fine too, just let us know in the email.

I had my vaccine overseas, how do I get it to appear on my digital app?
You need to ask your GP surgery to enter details of the vaccine on your GP record, this will in turn feed your app

My vaccine details on the app are incorrect, what do I do?
You should contact the site where you had your vaccine, they will be able to rectify this for you. If you had your vaccine here at the hospital, please email us at with your NHS number, your name and details of when you had your 1st and/or 2nd dose so that we can help you.