PLACE (Patient Led Assessment of the Care Environment)

Patient Led Assessment of the Care Environment (PLACE) is an annual assessment carried out across the Trust by a dedicated team of staff and external patients.

The process assesses what matters to the patients, reporting what matters to patients and ensuring the patient’s voice plays a significant role in determining the outcome.

The assessment continues to be an annual self-assessment with the patient assessors making up 50% of the audit team.

Environment assessments are carried out at ward and departmental level, from a patient perspective, each PLACE visit will generate a score in the four separate domains of:

  • Cleanliness
  • Food and hydration
  • Privacy, dignity and wellbeing
  • Condition, appearance and maintenance
  • Dementia
  • Disability.


Blackpool Victoria Hospital and Clifton Hospital have now completed the self-assessments, which were carried out by a multidisciplinary team which included the following representations:

  • Patient representation (50% of team)
  • Director of Operations
  • Matrons
  • Infection Prevention
  • Head of Facilities
  • Facilities Manager
  • Estates Manager.

Final results will be shared with the CQC who will use this information in discharging their responsibilities for monitoring and reporting of Trust performance.

2020 Annual PLACE Assessment

Due to the Covid-19 global pandemic the 2020 Annual PLACE Assessments were not undertaken in line with guidance from NHS England/Improvement.

Mini PLACE Assessments have continued throughout the pandemic and have had a favourable impact on the patient environment, as many issues are highlighted and rectified on a regular basis; this was evident during the assessments conducted throughout 2019.

Further guidance from NHS England/Improvement on the Annual PLACE Assessments for 2021 is awaited.

2019 Annual PLACE Results

The results for the annual PLACE audits for 2019 are extremely positive; it was encouraging across both sites to receive excellent feedback from patients with regard to cleanliness of their room, food and food service, privacy and dignity and the nursing care they received.

Some quotes from our patient assessors:


‘Hospital felt calm and welcoming’

Staff were welcoming and happy to show around’

‘PLACE staff are supportive and looked after us well. All questions and feedback was valued and no question was silly to ask – thank you’

‘Impressive modern main entrance, with good garden areas and organ donation statue to demonstrate a caring organisation’

The scores achieved across both hospital sites demonstrates the commitment and dedication of all Trust staff who strive daily to provide ‘the best patient care’ in a clean and safe environment