PLACE (Patient led Assessment of the Care Environment)

Patient Led Assessment of the Care Environment (PLACE) is an annual assessment carried out across the Trust by a dedicated team of staff and external patients.

The process assesses what matters to the patients, reporting what matters to patients and ensuring the patient’s voice plays a significant role in determining the outcome.

The assessment continues to be an annual self-assessment with the patient assessors making up 50% of the audit team.

Environment assessments are carried out at ward and departmental level, from a patient perspective, each PLACE visit will generate a score in the four separate domains of:

  • Cleanliness
  • Food and Hydration
  • Privacy, Dignity and Wellbeing
  • Condition Appearance and Maintenance
  • Dementia
  • Disability


Blackpool Teaching Hospital and Clifton Hospital have now completed the self-assessments, which were carried out by a multidisciplinary team which included the following representations:

  • Patient Representation (50% of team)
  • Associate Director of Facilities
  • Matron
  • Prevention of Infection
  • Senior Site Services Manager
  • Site services Manager
  • Estates Manager

Final results will be shared with the CQC who will use this information in discharging their responsibilities for monitoring and reporting of Trust performance.

2018 Annual PLACE Results

The results for the annual PLACE audits for 2018 are extremely positive; it was encouraging across both sites to receive excellent feedback from patients with regard to cleanliness of their room, food and food service, privacy and dignity and the nursing care they received.

Some quotes from our patient assessors:


‘The quality of the staffing providing great customer care in sometimes challenging circumstances is another quality to be prized and celebrated’

Staff were professional, polite, caring and friendly with lots of smiles’

‘Staff are enthusiastic and a credit to the Trust’

‘Positive comments from patients with regard to their care’

‘The Hospital is clean, welcoming, tidy and litter free’

‘Considering the large footfall of the Hospital the maintenance is impressive’

‘The food and environment are very good and patients made positive comments on both’

‘Lots of quite areas for patients’

The scores achieved across both hospital sites demonstrates the commitment and dedication of all Trust staff who strive daily to provide ‘the best patient care’ in a clean and safe environment