HELP in a Crisis

HELP in a Crisis
The Trust has a dedicated HELP telephone line which is in operation 24 hours a day, 7 days a week.

It can be used by patients or their relatives when they have serious concerns for their welfare and want to get a clinical update and reassurance.

You can call the relatives’ phone line on 01253 955305

The HELP phone is carried by a clinical matron who will visit the patient and assess them within 30 minutes of the call. They will get an update from the clinical area they are being treated in and provide the information to the patient or relative on the same day they have made the crisis call.

Have a concern? We can HELP…


Alert the staff so that they can address your issue. Please ask to speak to the Nurse in Charge or Ward Manager.


After speaking to the nursing staff, if you still have concerns about patient safety or think someone may be harmed unless urgent action is taken, please contact our dedicated HELP phone number: 01253 955 305 and a senior nurse will attend to your concerns within the hour, they will then provide feedback within the timescale agreed. This number is available 24 hours a day, 365 days a year.


If you feel your concerns have not been addressed and resolved, please contact the Patient and Family Relations Team (formerly PALS). Telephone: 01253 955588 Email: or drop into their office in the Main Entrance Foyer of Blackpool Victoria Hospital.