This form will be used to enable a Patient & Family Relations Officer to assist you with your informal concern or to register your formal complaint for investigation.
INFORMAL CONCERN – One of the Patient Relations Officers will liaise with the Ward/Area on your behalf and discuss your concerns. The officer or a member of staff from the area will then contact you with a response. You can be contacted by email or telephone. Informal concerns are taken seriously and logged accordingly so that lessons can be learned.
FORMAL COMPLAINT – If, however, you wish to make a more formal complaint then the officer will register the case for investigation and either a letter of response will be sent to you from the Chief Executive’s Office or alternatively a meeting can be arranged to enable you to discuss your concerns face to face and a summary of the meeting is provided.
A member of the Patient & Family Relations Team will contact you either by telephone or email to discuss the concern/complaint.