Contact the Patient Relations Team

Patient Relations office

Our Patient Relations Team provide free, confidential on the spot advice to help you identify and resolve your concerns, they will liaise with the Trust staff or refer you to the most appropriate person on a ward or clinical area, provide you with information on NHS services, direct you to an independent advocate for support and advise you how to make a formal complaint if required.

Unfortunately, face to face appointments are not being held at this time due to Covid-19 restrictions. You can telephone and leave a message on the Patient Relations answerphone and an Officer will call you back as soon as they are able to or you can email the team at the email addresses shown.

Contact the Patient Relations Team:

Telephone – 01253 955588/89

Email a concern or enquiry – bfwh.patientrelations@nhs.net

Email a formal complaint – bfwh.complaints@nhs.net

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