QI Tools

What is the Problem / Opportunity?

Aim statement



Stakeholder Analysis

Project Charter

Project Initiation Document (PID)


Define and Scope – What is the current situation?

Benefits realisation

Affinity Diagram

Gateway Criteria

Responsibility Charting

7 step Measurement Improvement


Measure and Understand

Demand and Capacity

Mapping the Process

Model for Measuring Quality Care

Statistical Process Control (SPC)


Design and Plan

Discovery Model

Fresh Eyes

Plan, Do, Study, Act (PDSA)


Implement – Action Planning and Reporting

Action Planning


Handover and Sustain

Communications Matrix

Lessons Learnt

Sustainability Model

Sustaining Momentum