Text Reminder Service

If your appointment is booked more than seven days in advance, you may receive a text or phone call reminder.

Most eligible patients who have supplied their mobile numbers will receive a text reminder. Others will receive an automated call, or a phone call from call centre staff.

People who fail to attend their appointments cost the Trust £110 per appointment. It is important that you respond to texts and calls so that your appointment can be given to another patient if you can no longer attend. If, for any reason, you can no longer attend, please contact the number on your appointment card at the earliest opportunity.

Please note that reminder phone calls may be recorded for quality and training purposes.


If you currently receive text messages about your appointments with us and no longer wish to receive them, please opt out of the service by replying STOP to the most recent text message. Alternatively, you can update your preference by calling the appointments team on 01253 953540, or at reception on your next visit to the hospital.