Reception and waiting area at Outpatients

One of several reception areas in the Outpatients department

Your hospital appointment can be worrying and the staff will do everything they can to make you feel comfortable and keep you informed.

The Trust will always seek to:
  • Treat you as an individual
  • Consider your rights and needs
  • Maintain confidentiality
  • Ensure maximum privacy
  • Give you sufficient time
  • Explain your condition and stages of your treatment
  • Provide information about our services
  • Keep waiting to a minimum
  • Ensure that your visit goes smoothly

Everyone who works for the NHS has a legal duty to keep information about you confidential. We ask you for information about yourself so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again. If at any time you would like to know more about how we use your information, you should speak to the person in charge of your care.

Automated phone calls

As part of the appointment process, you may be contacted by an automated phone call. The number that will call you will be 0330 808 8929.

This is part of the ‘Chatbot’ service which is in use across Lancashire and South Cumbria, guiding patients through a series of questions designed by NHS consultants and healthcare experts.

If you would like more information about this service, please click here to visit the website of the Lancashire and South Cumbria Integrated Care Board, to see some commonly asked questions.