Urgent Help

Blackpool Healthier Minds is not an emergency or crisis service.

If you or someone you know requires urgent mental health support, you can contact your GP to request an emergency appointment or attend the Urgent Mental Health Assessment Unit at Blackpool Victoria Hospital.

In an emergency, please attend physically to your nearest A&E department if you require urgent support or call 999

Additionally, the following services are available to offer support.

Crisis Support / helplines



If you need urgent help as you are in mental health distress, then there is always someone you can call.

Our Mental Health Crisis Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. It is staffed by trained mental health professionals who are able to provide assessment and referrals to appropriate services ring it if you need to access services or for advice about someone who needs treatment/support.

We also have a Wellbeing Helpline & Texting Service, available Monday to Friday 7pm – 11pm and Saturday to Sunday 12pm – Midnight staffed by volunteers and those with lived experience, that offers emotional support, ring if you want to chat about your mental health or are lonely. It can be contacted on 0800 915 4640 or by texting ‘Hello’ to 07860 022846.





The Light Lounge is a welcoming and non-judgmental environment for individuals struggling socially and emotionally with life challenges or for those in a mental health crisis.

Crisis service: 7 days a week from 10am to 10pm.

Face to face drop ins: Monday to Friday from 4pm to 10pm, Saturday and Sunday from 11am to 10pm.

Digital appointments and telephone calls: 7 days a week 10am to 10pm.


Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. We launched publicly in May 2019 and we’ve had more than 900,000 conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support. As a digital service, Shout 85258 has become increasingly critical since Covid-19, being one of the few mental health support services able to operate as normal at this time.


You can get in touch about anything that’s troubling you, no matter how large or small the issue feels.

You can call, write a letter or email.

More about calling us
We’re here to listen, no judgement, no pressure, and help you work through what’s on your mind. We’ll never tell you what to do.

If you need advice or specialist support for a specific issue, such as a bereavement or domestic abuse, we’ve put together a list of specialist organisations, including their contact details, which you may find helpful.

Domestic Abuse Support


We offer help and support no matter what kind of crime you have been affected by.

Specialist services are available to support you if you:

  • have been affected by hate crime
  • have been affected by rape and/or sexual assault
  • are under the age of 18
  • are a victim of domestic abuse


Our advisers are well trained to support anyone who has been left hurt or upset following any other crime including:

  • Anti-social behaviour
  • Burglary
  • Child abuse
  • Criminal damage and arson
  • Cyber crime
  • Driving offences
  • Drugs and alcohol
  • Fraud and forgery
  • Gangs and gun crime
  • Harassment and stalking
  • Harmful traditional practices
  • Knife crime
  • Modern slavery and trafficking
  • Murder and manslaughter
  • Terrorism
  • Violent  crime

Don’t worry if you can’t find the crime you have been affected by listed on this page. There is no crime too big or too small, we are here for support when you need it, when you’re ready for it.

You can contact us over the phone, via email or through our contact form, please get in touch.


Everyone has the right to be safe and live without fear.

Domestic abuse can be physical, sexual, emotional or financial abuse which takes place within an intimate or family relationship. The abuse can include neglect, controlling behaviour, forced marriage, honour-based violence or female genital mutilation (FGM).

If you are being abused, remember you are not alone.

FCWA can help you by providing advice and support with:

  • Improving your safety
  • Housing and homelessness
  • Finances and welfare benefits
  • Access to legal services
  • Support if you choose to report abuse
  • Parenting and children
  • Emotional support
  • Immigration and No Recourse to Public Funds (NRPF)

If you are in immediate danger contact the police on 999



This app is a pocket suicide prevention resource packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

StayAlive is a confidential app. You can view our Privacy Policy to find out more.

Thank you to all the people who provided feedback and helped us in developing this app.

Grassroots Suicide Prevention is a charity that supports communities to prevent suicide. We teach suicide prevention skills to community members and professionals. We work hard to raise awareness of suicide prevention and to reduce the stigma surrounding suicide. Grassroots Suicide Prevention is not a crisis service.


Calm Harm is an award-winning app developed for teenage mental health charity stem4 by Clinical Psychologist Dr Nihara Krause, in collaboration with young people, using principles from the evidence-based therapy Dialectical Behaviour Therapy (DBT).

Calm Harm provides some immediate techniques to help break the cycle of self-harm behaviours and explore underlying trigger factors, build a ‘safety net’ of helpful thoughts, behaviours and access to supportive people, provide opportunity to journal and self-reflect. It also provides signposts to help.

The app is private, anonymous and safe.


Togetherall is a safe, online community where people support each other anonymously to improve mental health and wellbeing.

Millions of people in the UK have access via their participating employer, university, college, NHS provider or local council. All armed forces personnel, veterans and their families (16+) also have free access.