Let’s keep A&E for patients who really need it


Residents of the Fylde coast are being urged to think carefully before heading to A&E so that patients who need it the most get the treatment they require.

Blackpool Victoria Hospital’s Emergency Department is continuing to see large numbers of people putting significant pressure on the local health system in meeting this demand.

However, as many as one in five people who go to A&E could care for themselves at home or use an alternative service such as the Whitegate Drive Walk-In Centre in Blackpool which new has X-ray facilities until 7pm or the Same-Day Centre in Fleetwood.

The ‘Think! Why A&E?’ campaign is reminding people of the importance of knowing the alternatives as Blackpool Victoria Hospital continues to deal with a high demand for services.

Blackpool Teaching Hospitals NHS Foundation Trust is working with Fylde and Wyre Clinical Commissioning Group (CCG) and Blackpool CCG to stress alternatives to  emergency care.

The campaign uses six colourful characters to illustrate what people should do when they are feeling unwell or if they are injured. The campaign also has a video and its own Twitter site.

The ‘Think! Why A&E?’ campaign message is that people need to consider where to go or what to do when suffering from certain symptoms, rather than heading straight to A&E.

Self-care is the best option if a person is suffering from a hangover, a grazed knee, a cough, a sore throat or similar ailment.

Symptoms such as diarrhoea, a runny nose, painful cough and headache can be treated with the help of a pharmacist.

Watch the video here:


Residents are advised to make a GP appointment for symptoms including severe back pain, stomach ache, ear ache and vomiting.

Walk-in Centres are best for strains, cuts, sprains and itches.

If help is needed quickly and it is not clear what to do call NHS 111.

A visit to A&E is advised for symptoms such as chest pain, choking, blood loss and blacking out.

Mr Simon Tucker

Simon Tucker, Emergency Department Consultant at Blackpool Victoria Hospital, said: “We receive patients here at the Emergency Department who could have been helped by a visit to a pharmacy or treated in a primary care service such as a walk in centre or GP surgery.

“These patients will usually be low priority and this means they could be waiting longer than most others in A&E.

“By choosing and using the right health services, patients can expect to be seen or treated more quickly, while keeping emergency services free for those patients with serious and life-threatening illnesses.

“We need to keep A&E departments for those people who are extremely unwell and need urgent medical attention.”

Clinical Chief Officer for Fylde and Wyre CCG, Dr Tony Naughton, said: “Many people head to A&E when they are suffering from symptoms that would be best treated elsewhere.

“All they do is increase the amount of time they have to wait for treatment and add to the financial and time pressures already being experienced at the hospital.

“This campaign has already had a great impact and our feedback so far has been very positive, with more than 95 per cent of people who have seen the campaign saying they would now consider their options.

“Now we need to make sure it is seen by as many people as possible across the Fylde coast and ensure more and more people are indeed thinking ‘why A&E?’.”

Dr Amanda Doyle, a Blackpool GP and Chief Clinical Officer at NHS Blackpool CCG, said: “The message behind our campaign is clear; A&E is for emergencies and life threatening illnesses only.

 We aren’t asking people to avoid A&E when it is necessary but to think carefully about when it is and isn’t appropriate. There are often more appropriate alternatives which can help people get the right treatment more easily and quicker.

“With support from the public we can make sure that those who do need emergency and urgent care get it.”

You can follow ‘Think! Why A&E?’ online by visiting @ThinkWhyAandE, #ThinkWhyAandE on Twitter, or www.facebook.co.uk/ThinkWhyAandE.


 Notes to editors: 

  • For more information about Blackpool Teaching Hospitals NHS Foundation Trust go to www.bfwh.nhs.uk or follow the Trust on Facebook www.facebook.com/BlackpoolHospitals or go to Twitter @Blackpoolhosp
  • For more on Blackpool CCG go to www.blackpoolccg.nhs.uk or on Twitter @BlackpoolCCG, or on Facebook at www.facebook.com/BlackpoolCCG
  • Additional information on Fylde and Wyre CCG can be found at www.fyldeandwyreccg.nhs.uk  or on Twitter @FyldeandWyreCCG or on Facebook at www.facebook.com/fyldeandwyreccg
Posted in Home Page, People Centred, Press Releases, Uncategorized, Values.