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FOI Request

Disclosure ID
FOI 03578
Request Date
February 5, 2020
Subject
Outpatients Services
Description

I would like to find out some information regarding the Trust Outpatient Services.

  1. How many booking centres or teams does the Trust have?
  2. How many staff work in the booking centre?
  3. How many outpatient appointments were booked per year over the last 2 years?
  4. What was the number of DNA’s in outpatients per year over the last 2 years?
  5. How many outpatient letters did the Trust send per year over the last 2 years?
  6. What did the Trust spend on RTT fines per year over the last 2 years?
  7. What patient booking system does the Trust use if any?
  8. How much did the Trust spend on Patient communications i.e Text and SMS last year?
  9. How much did the Trust spend on postage per year over the last 2 years?
  10. What software does the Trust use for booking or managing appointments?
  11. What does the Trust spend per year on patient booking software?
  12. How many FTE’s does the Trust employ in admin roles per year over the last 2 years?

Please note: if the Trust is not able to provide data over the last 2 years, last year would be sufficient.

Response

Please see attachment 1

Attachment 1
response_03578_dl.pdf
Attachment 2
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