FOI Request
- Disclosure ID
- FOI/03303
- Request Date
- September 6, 2019
- Subject
- Appointment And Rostering Systems
- Description
Part 1
1). What appointment booking and appointment reminder service system(s) The Trust uses. Name of service/module and name of supplier.
2). What the contract start and end dates are.
3). The contract value (s)
4). How much is spent on SMS messages per year for appointment reminders?
5). How much is spent sending appointment letters per annum.
6). Who at the trust is responsible for this system(s)? Name Job Title and email address.
Part 2
I understand you use Allocate Healthroster for e rostering at the Trust. Contract end dates – For non-medical it is 30/06/2021 For medics it is 30/01/2021. Please tell me:
1). The contract value
2). Please tell me if SMS text messages are used as part of the emergency bank staffing solution (I.e. where shifts are having to be filled at short notice due to sickness etc). if so what is the annual spend on SMS for this service.
3). Please tell me if SMS are used for any other elements of e-rostering and if so what the annual spend is.
4). Is a separate system required for this other than your primary Bank Staffing solution?
5). Who in the Trust is responsible for Bank Staffing systems and procedure? Name Job Title and email address?
- Response
Part 1
1). The appointment reminder service system is ENVOY.
2). 01.06.2019 – 31.05.2020
3). *UNITS*
IVM 207,143
SMS (2) 623,526
SMS (1) 294,294
Agent 64,707
4). SMS 2 WAY =£0.0260 PER UNIT
SMS 1 WAY= £0.0210 PER UNIT
5). £260 000
6). Jane Rowley, Head of Performance.
Part 2
1). Non medical – 3 year contract 31st may 2019 – 30th May 2022 Value – £381,694
Medical 5 year contract 1st October 2016 – 30th Jan 2021 value £176,558
2). I can confirm that SMS text messages are not used
3). Not applicable
4). No
5). Natalie Hill, Senior Manager for e-rostering and Temporary staffing – Natalie.hill4@nhs.net