A Blackpool firm is celebrating its 25th anniversary in supplying handbooks to an A Blackpool firm is celebrating its 25th anniversary in supplying handbooks to an NHS Trust:
RNS Publications, at Clifton Road, has been supplying Patient Bedside Folders and supporting other services at the Blackpool Teaching Hospitals NHS Foundation Trust for a quarter of a century.
Ted Davenport, RNS Business Development Manager, said: “We are incredibly proud of the work we have done together with the Trust over the last 25 years.
“The family business has built up a great working relationship with the Trust. We also support and attend the annual Tree of Lights Service and provide the order of service for the event.
“We have taken time to listen to the hospitals’ needs over the years and we have evolved since providing our first patient handbook for Devonshire Road Hospital.
“With most of our children at the company having being born at the Vic , it’s a real community relationship.”
The Patient Bedside Folders produced by RNS, are placed at every inpatient bedside as a guide for a stay in hospital. The folders contain information on where patients can find various amenities, get details of ward routines and get an understanding of the different staff uniforms they may see.
Outpatients Manager, Elaine Fishwick, has worked for the Trust since 1979 and remembers the first RNS Patient Bedside Folders.
She said: “It’s nice to see the new edition. They have certainly have got smaller and easier to read. They are very patient-focussed and a real help to anyone staying in hospital.”
Patient Experience Lead, Andrew Heath, said: “This is our first new folder since 2011.
“Prior to its development, we asked our Influence Panel, visitors and patients, what they felt was needed and the overriding consensus was that it needed updating.
“RNS have been developing this with us over the last six months which demonstrates a positive partnership.
“We have built up a fantastic relationship over the last 25 years from production of the first folder – it’s a