Patients and carers are involved in decisions about their care
Ambitions: We will seek to better understand our patient and carers experience of care through a greater variety of patient feedback such as the Friends and Family Test, local patient surveys, learning from patient complaints and through hearing our patient stories. Feedback from patients and carers is a powerful resource to help us reflect and look at how we can improve the care and service we provide. As professionals, we will provide strong patient advocacy through empowered practice.
We will also look at new ways working with our patients through the adoption of shared decision making and greater use of expert patient approaches and where possible based on best available evidence.