Communications

 

Welcome to the Communications Department

The Communications Team is responsible for media relations on behalf of the Trust and manages all internal and external communications. Promotion of the services we offer for the local community is a priority for the team. We work with journalists in print, TV, radio and online to promote all the positive developments at the hospital and to ensure the public get the right information.

We want to ensure you have access to all the information you want and need to make choices about your health care.

What services are provided?

• Media and external communications
• All internal communications for staff, patients and visitors
• Maintenance of the Trust website
• Monitoring and responding to social media on the corporate Trust accounts
• Production of the Pulse our quarterly staff magazine, and other corporate publications
• Support for opening ceremonies and official visits
• Department of Health queries such as MP questions
• Celebrating Success Awards

Office hours

During office hours (Monday to Friday, 8.30 – 17:00) all media enquiries should be directed to the communications team on 01253 956941 or e-mail communications@bfwh.nhs.uk.
For assistance out of hours, please contact Switchboard 01253 30000 and ask for the Executive on call.

Condition checks

Patient condition checks should be referred to the communications team during office hours on the above number
The full name, address and postcode of the patients must be provided to the communications team in order for a condition check to be carried out.
No information about a patient will be given to any agency without the full consent, which the communications team will seek to acquire from the patient, relative or guardian. No patient information can be disclosed without the full and proper consent.

Filming, photography and radio interview requests

Proposals for filming, taking of photographs or interviewing for radio, either for patients or staff, must be referred to the communications team during office hours on 01253 956941.
Proposals to film or photograph internal or external parts of any of buildings should also be referred to the communications team during office hours.

Requesting patient information

In the event of a media inquiry regarding a patient, we do have to check the individual or their next of kin is happy for us to talk to the media. This can take time, but legally, we have to confirm the patient is willing to have information about their care shared publicly.

Major incidents

Should a major incident occur, the hospital has a contingency plan that includes arrangements for the media. A press centre will be established at the hospital and you will be given regular updates on the situation and the opportunity for interviews.